FAQ
How can I make a reservation?
You can book directly through our website or by contacting us via email/phone.
WHAT IS THE CANCELLATION POLICY?
We understand that things happen and plans can change that’s why we offer a flexible cancellation policy. For cancellations made more than 10 days before check-in, guests will receive a full refund. Cancellations made 10 days before check-in will resulty in a 50% forfeiture of booking amount. For cancellations made 3 days or fewer before check-in, as well as no-shows or day-of cancellation, 100% of the booking amount will be forfeited.
What payment methods are accepted?
We accept credit/debit cards and online payment platforms like PAYPAL.
What time is check-in and check-out?
Check-in is at 2:00PM and check-out is at 11:00AM
Can I request early check-in or late check-out?
Early check-in or late check-out maybe possible, subject to availability. Please contact us in advance to arrange this.
WHAT AMENITIES ARE INCLUDED IN THE A VILLA?
The villa includes wi-fi, fully equipped kitchen, air conditioning, pool, private balcony and terrace and full bathroom amenities.
IS THERE WI-FI AVAILABLE IN THE VILLA?
Yes, complimentry high-speed Wi-fi is available throughout the property.
ARE LINENS AND TOWELS PROVIDED?
Yes, we provide fresh lines, towels, and basic toiletries for each guest.
Is daily housekeeping included?
Yes, housekeeping services are included during your stay.
What is the maximum occupancy of the villa?
Each room in the villa is designed for double occupancy, comfortably accommodating two guests per room. Extra guest are not allowed unless agreed upon in advance.
Are kids allowed?
For safety reasons, we generally do not accommodate children. However, we’re happy to evaluate requests on a case-by-case basis depending on the child’s age. Please note that in such cases, booking the entire villa may be required.
Is the villa pet-friendly?
As much as we adore pets, we have a no pet policy to ensure the comfort and allergies of all our guests.
Is smoking allowed?
Smoking is only allowed in designated outdoor areas. Indoor smoking is strictly prohibited.
Are there restaurants or attractions nearby?
Yes,there are several cafes and shops within a short distance from the villa. We are 5 minutes by motorbike to Seseh Beach and Cemagi Beach and close to the newest must visit beach club in Bali, Luna.
Is airport transfer available?
Yes, we can arrange airport transfers for an additional fee. Please let us know in advance if you require this service.
